Frequently asked questions

No. Order one piece or one hundred.

Yes. Same design and decoration: 6–11 pieces save 5%, 12–23 save 10%, 24–47 save 15%, 48–99 save 20%, and 100+ get a custom quote. Group savings can't be combined with other discounts or codes.

Fill out the custom quote form with your items, quantity, deadline and artwork. Katie replies within 24–48 business hours.

Often, yes. Rush fees run $50–150+ depending on the job size and timing. Mention your deadline in your quote request.

Full payment is due when you order, unless another arrangement was approved.

A PNG with a transparent background, or a vector file (SVG, EPS, AI or PDF).

Send it anyway. A $25 design fee covers cleaning it up for print.

Custom embroidery designs have a one-time $30–75 digitizing fee, included in your quote.

Custom artwork, appliqué and group orders get an emailed proof, approved by the person placing the order. Simple personalized pieces show a live preview instead.

Spangle designs are digitized by hand, so choose one from our design library or request a quote for a custom one.

Personalized pieces with no proof ship in 2–4 business days. Custom work is ready 7–10 business days after your proof is approved.

FedEx, UPS or USPS within the US. Shipping is free on orders $150+.

Yes, free local pickup in Severance, CO. We'll email you when it's ready with pickup instructions.

Because every item is made to order, all sales are final once your proof is approved. If something's wrong on our end, contact us within 7 days and we'll make it right.

Yes, with approval first. Request a quote, then drop them off in Severance, CO or mail them in. We can't be responsible for customer-supplied items damaged during decorating or by machine error.